Ian and his team have helped hundreds of organizations by providing consulting and professional services for legacy, on-premises based contact centers since 1999. Synergy Enterprise Solutions is led by founder and CEO Ian de Sousa. Meet Synergy Fusion, Powered by Twilio Flex Twilio Flex gives organizations like Synergy Enterprise Solutions the ability to craft new business models and paths to market as it transitions from on-premises based contact centers to the cloud. Its programmable platform provides a unique opportunity for developers, entrepreneurs and innovative organizations to develop new customer service software products without having to build the entire tech stack from the ground up. Twilio Flex is changing the way enterprise software is being consumed. With Twilio Flex, as the industry's only fully programmable platform, Twilio Flex lets businesses deploy Twilio's broad array of channels while giving developers the tools they need to easily create, change, or extend any part of the solution. Built on the trusted Twilio cloud communications infrastructure that powers over a half-million agents today. Twilio Flex gives businesses complete control over how, when and what they deploy. Introducing New Business Models With Twilio Flex Congratulations to Synergy Enterprise Solutions for introducing Synergy Fusion, a fully customizable omnichannel cloud contact center powered by Twilio Flex. Synergy Enterprise Solutions, a leading contact center and CRM solutions provider based in Australia and New Zealand developed Fusion to help businesses streamline customer service and communications.
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